Customer Service Excellence

CSR Training | February 19 | Mr. Long’s Personal Car Barn | Colorado Springs, CO

Gary and Weldon are teaming up to deliver an immersive, one‑day workshop that will transform how your team handles every customer touchpoint. In the morning, Weldon Long will show you how the right mindset translates into better communication, more qualified leads, and a lasting positive impression.

After lunch, Gary Elekes takes over with practical frameworks for owning the customer experience and mastering dispatch excellence, giving you actionable strategies to reduce cancellations, boost efficiency, and turn every call into an opportunity.

Live CSR Training

Weldon Long Event

Thursday, February 19, 2026

8:30 AM – 4:00 PM MST | Doors open at 8:00
Mr. Long’s Personal Car Barn | Colorado Springs, CO 80906
Weldon Long Leading Sales Training Weldon Long Training Event Weldon Long Sales Training

Inside Look at Mr. Long’s Car Barn

Weldon Long Car Barn Weldon Long Car Barn Weldon Long Car Barn

Welcome to Mr. Long’s Personal Car Barn—not your typical event space. This place is packed with serious horsepower, from Ferraris to classic muscle cars, and it’s the perfect setting for big ideas and even bigger business moves. It’s where Weldon hosts his masterclasses, surrounded by the machines he loves and the mindset that built them. If you’re here, you’re in the right place to shift your business into high gear.

Agenda

Day 1 – Friday, February 20

Location: Weldon Long’s Car Barn, Colorado Springs, CO

Start Time: 8:30 AM | End Time: 4:00 PM

Doors Open: 8:00 AM (Breakfast Burritos or Sandwiches & Networking)

Note: Doors remain closed until 8:00.

MORNING SESSION — WELDON LONG

  • 8:00 AM – Doors Open Breakfast, Coffee & Networking
  • 8:30 AM – 10:30 AM Session 1: The Prosperity Mindset
    1. How mindset influences performance, communication, and customer impression
    2. The Mindset Wheel: Thoughts → Emotions → Actions → Results
  • 10:30 AM – 10:45 AM Break
  • 10:45 AM – 12:00 PM Session 2: How to Set a Proper Lead
    1. 3 Steps to setting a qualified sales lead
    2. Structuring calls that uncover needs and create opportunities
    3. Communicating expectations clearly
    4. The tone, language, and flow that increase booking success
    5. How proper lead creation sets the tech—and the company—up for success
  • 12:00 PM – 1:00 PM Catered Lunch Break

AFTERNOON SESSION — GARY ELEKES

  • 1:00 PM – 2:30 PM Session 3: The CSR Role — Owning the Customer Experience
    1. The professional standards of a high-performing CSR
    2. How to manage calls with empathy, clarity, and control
    3. Reducing cancellations and building customer confidence
    4. Framing every call as an opportunity
  • 2:30 PM – 2:45 PM Break
  • 2:45 PM – 4:00 PM Session 4: Dispatch Excellence — The Heart of Daily Operations
    1. Dispatch strategies that improve efficiency and profitability
    2. Matching the right technician to the right call
    3. Managing urgency, workflow, and customer expectations
    4. How CSR + Dispatch alignment elevates performance and results

What Past Event Attendees are Saying About Their Experience

What Service Tech Think
What Service Tech Think
Weldon Long

About Weldon long

Meet Weldon Long, New York Times bestselling author and HVAC sales expert with over 20 years of experience scaling profitable HVAC businesses. Having built and sold six companies—some exceeding $15 million in revenue—Weldon has mastered the strategies that drive consistent success in the HVAC industry.

At the summit, Weldon will share the proven processes that have helped countless HVAC professionals maximize every opportunity, perfect their sales systems, and scale their businesses to new heights. His focus is simple: turn your existing leads into game-changing results, unlocking the true potential of your company.

Join Weldon at this transformative live event and learn how to elevate your sales, grow your revenue, and secure your financial future.

Gary Elekes

About Gary Elekes

Gary Elekes has been in the trades since 1983, over 4 decades, and is well known for developing, building, and implementing processes to scale and build wealth in contracting.

After 17 years with Lennox, Gary spent 3 years helping the public version of Service Experts refine the best practices with Contracting Success Group, and Service Experts 245 operating centers across the United States and Canada. Upon the sale of Service Experts to Lennox Retail, Gary began acquiring and building his own unique firms design to scale and eventually transact, as well as best practice coaching and training.

Gary is joined by Weldon Long to link all the best practices and sales process together in one dynamic, exciting, fun, and focused development system – where you HAVE the playbook, and you have the TRAINING to execute the playbook – live and in person along with best in class coaching.

Several years ago I hired Weldon Long to come into my company, Service Champions, in Southern California. My company was doing amazingly well, but I thought we were still leaving money on the tables of homeowners in our market.
Weldon came in and immediately bonded with our sales team, and that was no easy task as our sales team was one of the best performing sales teams in the country. They didn’t feel like they needed some bald dude coming in to tell them how to do their job. But Weldon won them over with his warmth and professionalism.
Over the next year or so, he streamlined our sales process and had us humming along better than ever. We were more profitable than ever as well.
After 40 years in the business, this “ol’ plumber from the hills of Kentucky” decided it was time to slow down, so I began contemplating selling my company. We had many buyers pursuing us and one of the reasons for that was our sales system and the sales productivity Weldon helped us build. I eventually accepted an offer that created generational wealth for my family and several millionaires on our management team.
Weldon was an integral part of our team and our success. Regardless of the size of your company, if you want to grow or sell, he is the best in the country. I whole heartedly recommend him.

Leland Smith

Founder - Service Champions
Brea, CA

My Brother Jerry and I started our company, Bell Brothers Heating and Cooling, 25 years ago out of the back of our pizza restaurant.
The company grew steadily over the the years, but we felt there was something missing from our sales system and we knew it was costing us money.
We brought in Weldon Long and he reorganized our sales process and dramatically increased revenue and, more importantly, gross margins.
The result was an incredible company that grew to over $50,000,000 in annual revenue with massive profitability.
While we initially had no plans to sell, eventually we knew it was the right thing to do for our families and our team and our long term financial well being. When we sold, the systems and process in place earned us a 10X multiple. At the time it was one of the highest multiples in the country.
Whether you are preparing to sell your company or you just want to make it more profitable, Weldon will help you do it.

Kenny Bell

Owner - Bell Brothers HVAC and Plumbing
Sacramento, CA

Weldon Long is a bonafide expert in growing Residential HVAC companies and getting them prepared to sell at the highest multiples. When he came into our company things were good, but he made them better.
By organizing and refining our sales process, Weldon grew our sales and the margins skyrocketed. Once our profits skyrocketed, it was a tough decision to sell my company. It was like giving up a child. I had built that company from the ground up over 45 years.
But eventually the offers got so good, it was impossible to reject them. Weldon not only secured our retirement, but increased our profits to the point that generations of our family will have what they need to prosper.
I give him my highest recommendation.

Mary Jean Anderson

Founder and Owner - Anderson Plumbing and Heating
San Diego, CA

Registration

Member Pricing

$1,000

Non-Member Pricing

$1,500

Limited to 50 Attendees!

This event is designed for HVAC sales professionals, managers, and business owners looking to elevate their skills and achieve consistent sales success. In order to maintain the highest level of engagement, we are capping the attendance at 50.
Tickets are non-refundable; however, any cancellations or no shows will receive a voucher good for any other event during the 12 months following the original event.

Sign Up Now

FAQs

Hotel Suggestions

Hotel Suggestions (all within 10 minute drive to event)

Treat Yourself

  • The Broadmoor (Weldon’s Favorite) – 1 Lake Ave, Colorado Springs, CO 80906
  • Garden of the Gods Resort – 3320 Mesa Rd, Colorado Springs, CO 80904 (a little farther but beautiful)
  • The Mining Exchange – 8 S Nevada Ave, Colorado Springs, CO 80903

Budget-Friendly Options

  • Element Colorado Springs Downtown – 55 Costilla St, Colorado Springs, CO 80903
  • DoubleTree by Hilton – 1775 E Cheyenne Mountain Blvd, CO 80906
  • Hampton Inn & Suites – 2910 Geyser Drive, CO 80906

Airport & Transportation

Local Airports

  • Colorado Springs Airport (COS): ~7 miles (approx. 12-minute drive)
  • Denver International Airport (DEN): ~90 miles (approx. 1 hour 30 minute drive)

Transportation: Uber or rental car recommended

Parking

Self-Parking: Free on-site parking – However, limited availability — please rideshare if possible

Dress Code

Dress Code: Business Casual

Questions

Questions? For any questions or assistance, contact Krysta (949-370-8106) or krysta@weldonlong.com

Places to See / Things to do

  • Garden of the Gods
  • Pro Rodeo Hall of Fame
  • Olympic Museum
  • Pikes Peak
  • Seven Falls
  • The Broadmoor
  • North Cheyenne Cañon Park (for hiking)
  • Manitou Springs
  • Cave of the Winds (good for families)
  • The Incline (for the adventurous one)

Recommended Places to Eat

Casual / Family Friendly

  • Rudy’s BBQ
  • White Pie
  • Shuga’s
  • Streetcar 520
  • COATI
  • Mother Muffs

Steakhouse / Fine Dining

  • Prime 25
  • Mackenzies
  • Roth’s Sea & Steak
  • Del Lago at the Broadmoor
  • Four by Brother Luck
  • The Rabbit Hole

What World-Class Teachers Are Saying

About Weldon Long