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First Crucial Contacts – Part 3 – The Script
May 11, 2023
See here for Part 1 and Part 2. We’ve all heard that actions speak louder […]
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First Crucial Contacts – Part 2 – The Repair vs Replace Video
May 4, 2023
See here for the first part – First Crucial Contacts – The Warm Handoff. The […]
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First Crucial Contacts – Part 1 – The Warm Handoff
April 27, 2023
First contacts with a customer are crucial. It has first impressions and first sales opportunities […]
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The Criminally Overlooked KPI
April 20, 2023
In the past couple decades, our industry has focused on the key performance indicators (KPIs) […]
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The 3 Types of Customers (Part 3 – The Undecided)
April 13, 2023
In our business, we generally have 3 types of customers. We’ve discussed the value-based customer, […]
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